Customer Help Center

Hours of Operation:

Monday to Friday, 8:00am – 4:00pm

Vehicle Delivery/ Title Processing Paperwork Requirements:

1.) All cargo deliveries are to be made on Tuesdays and Fridays ONLY. Cargo delivered on any other day will not be accepted.

2.) Appointments should be made 24 hours in advance for ALL CARGO DELIVERIES!

a. Email confirmation with dock receipt MUST be sent to BeaumontOperations@c-pa.com 24 hours in advance or cargo will not be accepted

3.) TWIC required for entry into the terminal.

4.) Three (3) copies of the Dock Receipt are required (ITN # MUST BE INCLUDED ON DOCK RECEIPT)

5.) Vehicles will be accepted to terminal without Title.

6.) Titles / Documentation SHOULD NOT be left inside vehicles, inside glove box, etc. It is against terminal policy to retrieve ANY items from inside vehicles once delivered for liability
reasons.

7.) Title must be presented to T. Parker Host – Beaumont 72hrs before cutoff.

FREE TIME AT BEAUMONT MARINE TERMINAL IS 30 DAYS.

Mandatory Documents for US Customs & Agents:

1.) If unit is self-cleared, only Certified Copy of Validated Title and Dock Receipt are required.

2.) Original Title

3.) Two (2) copies of the Title (FRONT and BACK)

4.) If title has a lien, Original Lien release, Reassignments, Repo document are required.

5.) One (1) copy of Lien release, reassignments, repo document; if necessary.

6.) One (1) copy of Dock Receipt (ITN # MUST BE INCLUDED ON DOCK RECEIPT)

7.) If a unit is delivered after 1200 hours on Friday, its possible paperwork will not be submitted until the next working day.

T. Parker Host – Beaumont
Attn: Jerod Barnes
350 Pint Street – Suite 770
Beaumont, Texas 77701
Tel: (409) 225-5387
Email: SabineOPS@tparkerhost.com

Handling of keys for locked containers/boxes/trailers/non self-propelled cargo: With immediate effect, when shipping containers, boxes, trailers, or any non-self-propelled cargo that is required to be locked during while in LGL’s custody….

• Customers will be required to include a DUPLICATE SET of keys with the shipment in
the event that local port authorities (ie…customs, police, military, etc…) request to
inspect the cargo while in transit.

• ORIGINAL keys must be sent to the consignee/receivers.

• LGL will NOT be responsible for lost keys.

• If DUPLICATE KEYS are not included with the shipment, LGL will NOT be responsible for damaged locks or the expense of a locksmith in the event that local authorities request to inspect cargo while in transit.

Please note if a unit is self-cleared that LGL must be sent a copy
of the cleared documents and dock receipt to LGL Customer Service
(lglcustomerservice@libertymar.com) and LGL Documentation
(lgldocumentation@libertymar.com)

Hours of Operation:

Monday to Friday, 8:00am – 12:00pm; 1:00pm – 4:00pm

Vehicle Delivery/ Title Processing Paperwork Requirements:

1.) Vehicles will NOT be accepted to terminal without a Title or Bill of Sale.

2.) Appointments should be made 24 hours in advance when service handling (forklift / crane, etc.) are required for cargo receipt/delivery.

3.) No appointment is needed for self-propelled POVs and other HH units.

4.) TWIC is now required for dropping off and picking up units including but not limited to rolling stock, trailers, static, etc. EXCEPT for POVs. POV drop off does not require a TWIC.

5.) Units and all documentation (including validated title copies) must be presented by cutoff date listed on LGL sailing schedule.

6.) Titles / Documentation SHOULD NOT be left inside vehicles, inside glove box, etc. It is against terminal policy to retrieve ANY items from inside vehicles once delivered for liability reasons.

7. Motorhomes and yachts accompanied by a propane tank MUST meet the following
requirements in order to be accepted by the terminal. (Non-compliance will result in the unitbeing cut from loading and additional costs on the shippers account):
a. Factory new tanks need to be accompanied by a statement, in English, from
OEM/Shipper, stating that the tank is new and has not been exposed to any dangerous
substances and therefore declared gas-free.
b. Used Portable tanks, regardless of previous content, must be accompanied with a
certificate stating that the tank has been cleaned and gas-free, to be presented before
receiving. Only a certified service provider can do the cleaning and gas freeing of
portable tanks.
8. After Free Time expires, units on ground will incur storage charges on the below schedule:

a. $3.50 per unit per day for all POVs (self-propelled, forklift, and non-running)
b. $13.50 per unit per day for all High Heavy cargoes (rolling and static)

FREE TIME AT HORIZON TERMINAL IS 21 DAYS

Mandatory Documents for US Customs and Agents:

1.) Dock Receipt including the below information:
a. Booking number
b. Vessel/Voyage
c. AES/ITN #
d. Value of the cargo
e. Weight of the cargo
f. Correct Port of Load and Port of Discharge

2.) Original Title or Bill of Sale

3.) If title has a lien, Original Lien release, Reassignments, Repo document are required.

Please note that units must be cleared through customs at Freeport locally with all documents above being presented. No units can be self-cleared.

Handling of keys for locked containers/boxes/trailers/non self-propelled cargo: With immediate effect, when shipping containers, boxes, trailers, or any non-self-propelled cargo that is required to be locked during while in LGL’s custody….

• Customers will be required to include a DUPLICATE SET of keys with the shipment in the event that local port authorities (ie…customs, police, military, etc…) request to inspect the cargo while in transit.
• ORIGINAL keys must be sent to the consignee/receivers.
• LGL will NOT be responsible for lost keys.
• If DUPLICATE KEYS are not included with the shipment, LGL will NOT be responsible for damaged locks or the expense of a locksmith in the event that local authorities request to inspect cargo while in transit.

Hours of Operation:

Monday to Friday, 8:00am – 12:00pm; 1:00pm – 4:00pm

Vehicle Delivery/ Title Processing Paperwork Requirements:

1.) Appointments should be made 24 hours in advance for ALL High Heavy cargo deliveries (this includes deliveries requiring forklift/ crane assistance – Failure to do so could result in a delay to your cargo being received)

a. In order to avoid possible delays an appointment is also recommended for POV deliveries.

2.) Units will not be accepted without a DOCK RECEIPT presented to the terminal.

3.) TWIC is required for entry into the port.

4.) Vehicles will be accepted to terminal without Title.

5.) Titles / Documentation SHOULD NOT be left inside vehicles, inside glove box, etc. It is against terminal policy to retrieve ANY items from inside vehicles once delivered for liability reasons.

6.) Units and all documentation (including validated title copies) must be presented by cut-off date listed.

7.) Please note customs documents for clearance will NOT be submitted until all cargo under the same ITN has been delivered.

8.) Motorhomes and yachts accompanied by a propane tank MUST meet the following
requirements in order to be accepted by the terminal. (Non-compliance will result in the unit
being cut from loading and additional costs on the shippers account):
a. Factory new tanks need to be accompanied by a statement, in English, from
OEM/Shipper, stating that the tank is new and has not been exposed to any dangerous
substances and therefore declared gas-free.
b. Used Portable tanks, regardless of previous content, must be accompanied with a
certificate stating that the tank has been cleaned and gas-free, to be presented before receiving. Only a certified service provider can do the cleaning and gas freeing of
portable tanks.

9.) After Free Time expires, units on ground will incur storage charges on the below schedule:
a. $3.50 per unit per day for all POVs (self-propelled, forklift, and non-running)
b. $13.50 per unit per day for all High Heavy cargoes (rolling and static)

FREE TIME AT SSA TERMINAL IS 21 DAYS

Mandatory Documents for US Customs & Agents:

1.) Three (3) copies of Dock Receipt (ITN # MUST BE INCLUDED ON DOCK RECEIPT).

2.) Original Title or Bill of Sale.

3.) Two (2) copies of the Title or Bill of Sale (FRONT and BACK).

4.) Three (3) copies of the Lien release, reassignments, repo document; if necessary.

Handling of keys for locked containers/boxes/trailers/non self-propelled cargo: With immediate effect, when shipping containers, boxes, trailers, or any non-self-propelled cargo that is required to be locked during while in LGL’s custody….

• Customers will be required to include a DUPLICATE SET of keys with the shipment in the event that local port authorities (ie…customs, police, military, etc…) request to inspect the cargo while in transit.

• ORIGINAL keys must be sent to the consignee/receivers.

• LGL will NOT be responsible for lost keys.

• If DUPLICATE KEYS are not included with the shipment, LGL will NOT be responsible for damaged locks or the expense of a locksmith in the event that local authorities request to inspect cargo while in transit.

Please note if a unit is self-cleared that LGL must be sent a copy
of the cleared documents and dock receipt to LGL Customer Service
(lglcustomerservice@libertymar.com) and LGL Documentation
(lgldocumentation@libertymar.com).

Terminal Notes:
1.) Appointments are only needed for cargo requiring forklift and/or crane use.
2.) A TWIC card is REQUIRED for deliveries and entry into the terminal.
3.) If trucker does not have a TWIC card, San Pedro Services can be hired as an escort (T: 805-986-1000).
3a.) Escort fee is $90 for the first 2 hours, $30 for each additional hour.
4.) Titles/bill of sales should not be delivered to terminal. Vehicles will be accepted without the Title.

Mandatory Documents for US Customs and Agents:
• Original Cover Letter
• Three (3) copies of the Cover Letter
• Original Title
• Three (3) copies of the Title (FRONT and BACK)
• Self-addressed/prepaid Fedex or UPS parcel to return cleared documents

Forwarder should Fedex or UPS the above documents to below address:
Cool Carriers Shipping USA, Inc.
Dock 1 Berth 1
Port Hueneme, CA 93041
ATTN: Ria Sim
TEL: 805-488-1222

Delivery Requirements:
1.) For all IMPORT / EXPORT SELF-PROPELLED or TOWABLE cargo, a dock receipt showing the below is required:
• LGL booking number
• Vessel Name and voyage number
• Port of Discharge
• Cargo description with ID, weights, and dimensions

2.) For all EXPORT BREAKBULK cargo requiring a crane to load/unload, the forwarder needs to contact below company:
Ports America
Attn: Cory Gustafson
Tel: 805-271-4224
Email: cory.gustafson@portsamerica.com

3.) One of the below companies should be contacted for the next two following cargo requirements:
OST, T: 805-797-5000, Ctc: Tom Tatangelo, Email: osttommyt@gmail.com
T&T, T: 805-488-7797, Ctc: Jeff Helm, Email: jhelm@truckandcrane.com

4.) For all IMPORT BREAKBULK cargo requiring a crane to load/unload, the forwarder needs to make unloading arrangements. For all IMPORT / EXPORT cargo requiring 1 forklift to load/unload, the truck driver can also use the terminal forklift to lift the cargo at no extra cost as an alternative (driver will be required to fill out a waiver form).

5.) For all IMPORT / EXPORT cargo requiring 2 forklifts to load/unload, the forwarder needs to contact Pacific RoRo Terminal Office at T: 805-488-4000 for unloading costs and arrangements.

PORT HUENEME COVER LETTER

Hours of Operation:

Monday to Friday, 08:00 – 11:45 and 13:00 – 16:00

Vehicle Delivery/ Title Processing Paperwork Requirements:

1.) Appointments must be made 24 hours in advance for cargoes that are Tracked units, over 27,000lbs, and over 20’ long only.

a. Free time for these types of units is 10 days only at Port of Wilmington.

2.) TWIC is ONLY required for deliveries of Break-bulk and Tracked Units that are delivered directly into the port and not to Trans Cargo.

3.) Breakbulk units requiring an overhead pick (crane lift) to load and/or exceeding 51,000 Lbs
can ONLY be delivered on Monday, Thursday, or Friday. Appointments required 24 hours in
advance.

4.) Vehicles will be accepted to terminal without Title.

5.) Titles / Documentation SHOULD NOT be left inside vehicles, inside glove box, etc. It is against terminal policy to retrieve ANY items from inside vehicles once delivered for liability reasons.

6.) Title must be presented to Transcargo 72hrs before cutoff.

7.) Units and all documentation (including validated title copies) must be presented by 1600 hrs. on the cutoff date listed on LGL sailing schedule.

8.) Motorhomes and yachts accompanied by a propane tank MUST meet the following
requirements in order to be accepted by the terminal. (Non-compliance will result in the unit
being cut from loading and additional costs on the shippers account):
a. Factory new tanks need to be accompanied by a statement, in English, from
OEM/Shipper, stating that the tank is new and has not been exposed to any dangerous
substances and therefore declared gas-free.
b. Used Portable tanks, regardless of previous content, must be accompanied with a
certificate stating that the tank has been cleaned and gas-free, to be presented before
receiving. Only a certified service provider can do the cleaning and gas freeing of
portable tanks.

9.) After Free Time expires, units on ground will incur storage charges on the below schedule:
a. $3.50 per unit per day for all POVs (self-propelled, forklift, and non-running)
b. $13.50 per unit per day for all High Heavy cargoes (rolling and static)

10.) Please note that all deliveries made to the Port of Wilmington will incur a $25.00 fee direct to the port. This is not an LGL fee but an entrance fee into the port. Cargo affected is all units that are Tracked, over 27,000lbs, and/or over 20’ long.

FREE TIME AT TRANSCARGO / AUTOPORT TERMINAL IS 21 DAYS.

Mandatory Documents for US Customs & Agents:

1.) If unit is self-cleared, only Certified Copy of Validated Title and Dock Receipt are required.

2.) Original Title of Bill or Sale.

3.) Two (2) copies of the Title or Bill of Sale (FRONT and BACK).

4.) Five (5) copies of Dock Receipt (ITN # MUST BE INCLUDED ON DOCK RECEIPT).

5.) If title has a lien, an original lien release will be necessary.

6.) Two (2) copies of the Lien release, reassignments, repo document; if necessary.

Note for Boat Deliveries:

Boats normally do not need to be cleared by customs; however, customs DOES like to see paperwork. To ensure there are no issues, we strongly suggest submitting a bill of sale for any boat deliveries.

Documentation Requirements for High and Heavy Units:

Please be advised that the Code of Federal Regulations Title 19 part 192 requires the following information to clear for export any cargo that does not require title work in the State of Jurisdiction. Without the following paperwork, the cargo WILL NOT clear for export.

1.) Original Notarized Bill of Sale. This bill of sale must include:

a. Amount is Paid in full,
b. Statement that there are no liens or encumbrances.

2.) Letter or internet print out from the DMV of the State of jurisdiction that this type of unit does not require a title.

3.) An original letter from the owner certifying that the procurement of the unit was a bona fide transaction, and that the vehicle presented for export is not stolen.

These requirements are listed under 19 CFR Part 192.2.3. iv.

Handling of keys for locked containers/boxes/trailers/non self-propelled cargo: With immediate effect, when shipping containers, boxes, trailers, or any non-self-propelled cargo that is required to be locked during while in LGL’s custody….

• Customers will be required to include a DUPLICATE SET of keys with the shipment in the event that local port authorities (ie…customs, police, military, etc…) request to inspect the cargo while in transit.

• ORIGINAL keys must be sent to the consignee/receivers.

• LGL will NOT be responsible for lost keys.

• If DUPLICATE KEYS are not included with the shipment, LGL will NOT be responsible for damaged locks or the expense of a locksmith in the event that local authorities request to inspect cargo while in transit.